Privacy Policy

Last updated: April 17, 2026

1. Introduction

Welcome to Klienz, a CRM and business communication platform operated by Sekinsoft ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our integration with Meta's WhatsApp Business API.

By using Klienz, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information you provide

  • Account information: name, email address, phone number, business name.
  • Communication data: messages sent and received through WhatsApp Business API, Telegram, and other integrated messaging channels.
  • Contact data: information about your customers and contacts stored within the CRM.
  • Payment information: billing details processed through third-party payment providers.

2.2 Information collected automatically

  • Device and browser information (user agent, IP address).
  • Usage data (features accessed, timestamps, interaction logs).
  • Cookies and similar tracking technologies for session management.

2.3 Information from third-party services

  • WhatsApp Business API: phone numbers, message content, delivery status, media files shared in conversations.
  • Meta (Facebook): business account information when you connect your WhatsApp Business account.
  • Telegram Bot API: chat messages, user identifiers, and media shared through Telegram.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Klienz platform and its features.
  • Facilitate business messaging through WhatsApp Business API and other channels.
  • Manage your CRM contacts, pipelines, and customer interactions.
  • Send WhatsApp message templates on behalf of your business.
  • Process and manage your account and subscription.
  • Provide customer support and respond to your requests.
  • Ensure compliance with Meta's Platform Terms and WhatsApp Business policies.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Meta Platforms, Inc.: as required to operate the WhatsApp Business API integration, including message delivery and template management.
  • Service providers: third-party services that help us operate the platform (hosting, analytics, payment processing).
  • Legal requirements: when required by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Message data is retained according to your account settings and applicable legal requirements. You may request deletion of your data at any time.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission (HTTPS/TLS).
  • Secure database storage with access controls.
  • Regular security audits and updates.
  • Multi-tenant data isolation ensuring each business's data remains separate.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict processing of your data.
  • Data portability.

To exercise these rights, contact us at the email below.

8. Data Deletion

You can request deletion of your data by visiting our Data Deletion page or by contacting us directly. Upon receiving a valid request, we will delete your personal data within 30 days, except where retention is required by law.

9. Cookies

We use essential cookies for session management and authentication. We do not use third-party advertising cookies.

10. Children's Privacy

Klienz is not intended for use by individuals under 18 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

© 2026 Klienz by SekinSoft. Hecho con ❤️ para equipos que venden con corazón.